This week, the BBC visited our Victim Care and Advice Service (VCAS) as part of their national coverage on fraud and financial abuse. Their team spent time understanding the growing scale of fraud across the UK and, most importantly, listening to the experiences of victims who were willing to share their stories.
The visit came during National Fraud Week, a reminder of just how widespread these crimes have become and the profound effect they have on people’s lives. For many, the harm goes far beyond the financial loss. Fraud can take away confidence, damage wellbeing and leave people feeling isolated, ashamed or unsure where to turn.
At VCAS, nobody has to face that alone.
Financial Fraud Advocates making a real difference across Teesside
We’re particularly proud of the continued success of our Financial Fraud Advocacy Service (FFA), which is supporting growing numbers of people across Cleveland who have been targeted by scams.
The team has now helped local residents recover nearly £690,000 lost to fraud – a significant milestone in a climate where fraud accounts for more than 40% of all crime nationally. Many of these cases involve complex circumstances, including situations where banks have failed to provide adequate protection or compensation.
Our advocates step in to challenge decisions, gather evidence, expose procedural weaknesses and support victims every step of the way. For residents who feel overwhelmed or unheard, having someone to fight their corner can be life-changing.
Thanks to the clear impact of the service, funding for the FFA team has now been secured until December 2026, supported by:
- The Office of the Police and Crime Commissioner for Cleveland
- Cleveland’s four local borough councils
- Money recovered from criminals through the Proceeds of Crime Act (POCA)
This means we can continue to stand alongside people who need us most, ensuring their voices are heard and their rights upheld.
Sharing the reality: BBC Radio 4 Money Box
As part of this wider conversation, the VCAS team appeared on BBC Radio 4’s Money Box, helping shine a national spotlight on what victims really face and what support is available here in Cleveland.
Raising awareness is vital. Every story shared helps someone else feel less alone, less ashamed and more able to reach out for help.
If you’ve been affected by fraud or financial abuse, help is available
Fraud is not just a financial crime. It’s an emotional blow that can leave people feeling powerless, frightened and unsure about the future. Whether it’s a scam that drained savings, manipulative financial abuse within a relationship, or a sophisticated fraud carried out over months, help is available.
You are not alone, and you do not have to deal with this by yourself.
☎️ 0303 040 1099 📧 info@vcas.uk
VCAS trained specialists will listen, support and guide you towards the right help – whether that involves emotional support, practical advice, or working alongside our Financial Fraud Advocates to challenge banks and recover losses.
