Sexual Assault Referral Centre (SARC) Crisis Worker For the North East Regional SARC Crisis Service

SARC Crisis Worker(s) will be responsible for providing ‘out of hours’, on-call cover to the Teesside, Durham and Northumbria SARCs.  They will primarily provide emergency assistance through the night and weekends but there may also be opportunities to work at other times when full time ‘day staff’ are not available.  

The main purpose of the ‘Out of Hours’ SARC Crisis Worker role is to ensure that the right support is available to victims of sexual assault whenever it is required.  This may or may not involve a Police investigation but will typically require immediate emotional and practical help at a critical time. Depending on the circumstance’s assistance may involve assisting in the gathering of non-intimate evidence and, when required, supporting the victim through a forensic examination.

The role includes crisis management and client advocacy, as required, and responding to emergency ‘out of hours’ telephone calls.  The SARC Crisis Worker will provide support that includes, the completion of a risk and needs assessments for individuals, liaising with and supporting external co-workers. 

The ‘Out of Hours’ SARC Crisis Worker will usually be the only member of the SARC Crisis Service on site at any given time and will at times be subject to lone working conditions for short periods of time.

They will be required to be flexible with availability and able to commit to working as part of a team, considering others on the rota, supporting colleagues, and providing regional cover as and when required. They will have access to a mobile telephone and must be able to demonstrate that they can respond to telephone contact in an environment suitable to maintaining client confidentiality.  

Post holders must have the ability to work unsupervised in a responsible manner and they must have access to transport so that they can fulfil the requirement to open the SARC within one hour of a request being made.

Responsible to:               Regional SARC Service Manager

Contract:                          Zero Hours

Salary:                               £15.57 per hour (this includes rolled up holiday pay)

                                          Standby rate £1.00 per hour                                                         

Mileage:                            Will be provided at £0.45p per mile.


1. Principal purpose of the role

To provide an out of hours support service for the Northeast Sexual Assault Support Service

To promote equality and inclusion within the team through example and action, to show respect for race and diversity in dealing with customers, promoting a positive experience.

2. Main activities of the role (This list is not exhaustive)

  • Attend one of the North East Region Sexual Assault Referral Centres (SARC) out of hours to provide support and information to clients at the point of crisis – as the main point of contact using a victim cantered approach. This will include the opening and closing of the building.
  • Attend and assist with forensic medical examinations with victims of rape or serious sexual assault.
  • Ensure all documents are completed correctly by all parties.
  • Answer the 24-hour advice line when on rota, recording actions taken or required accurately.
  • Provide high quality forensic cleaning and maintain medical suites after use, including restocking of resources.
  • Following client contact, update SARC day staff with thorough handover.
  • Any other duties commensurate with the role and grade as may reasonably be requested by line management.

3. Special conditions/Points to note

a) This role is a regional role as such the post holder will be expected to travel to any one of the three sites across the Region:    

              Northumbria – The Reach, Newcastle

              Durham – The Meadows, Chester-Le-Street

              Teesside – Helen Britton House, North Ormesby, Middlesbrough

b) The purpose of this job description is to indicate the general level of the duties and responsibility of the role, the duties may from time to time vary without changing the general character of the role or the levels of responsibilities.

c) All duties must be carried out in accordance with relevant Health and Safety legislation and good practice.

d) All duties must be carried out in a manner that supports the Safer Communities commitment to equality and inclusion.

e) Clinical supervision in mandatory and will be paid by Safer Communities.

f) Subject to Enhance DBS and Police Vetting

Person specification

Essential Criteria

1. Crisis care experience to include supporting or working with clients at risk of harm, in extremely difficult and sensitive circumstances (health care, alcohol or substance misuse, child abuse, domestic abuse, sexual abuse or equivalent area) in a pro-active, sympathetic, and compassionate manner.

2. Highly developed interpersonal and communication skills, with the ability to relate to people at all levels and work with victims and internal/external partners in complex and demanding situations and maintaining effective relationships with partner agencies.

3. Proven experience of working in an environment where accuracy, attention to detail and confidentiality are required.

4. Proven experience of assessing risk, safety planning and advising on support measures.

5. Proven problem solving and organisational skills with the ability to effectively organise own workload to defined deadlines.

6. Proven ability to work on own initiative and make decisions, with minimal supervision at the point of crisis, and as part of a small team – while knowing when to refer to others.

7. Ability to travel, including to remote locations and at short notice.

Desirable Criteria

1. Proven experience of working in any related discipline i.e., Child Protection, victims of Domestic Abuse or Sexual Abuse in a statutory, voluntary or multi agency environment and knowledge of health care pathways.

For more information and to apply, email

Trustees Vacancies – Currently Closed

An exciting opportunity has arisen to join our board. Trustees are responsible for ensuring Safer Communities meets its obligations under the charity’s governing document, and charity and company law. The Board of Trustees must always act in the best interests of Safer Communities and must act as a group and not as individuals.

How to Apply

For more information please download the full job description and the trustee candidate pack below.

If you are interested in applying for the role of Trustee, please contact Joanne Hodgkinson, Chief Executive Officer on tel: 01642 664440 or email


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